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Automated Identity & Access Management for Rapid Growth
A fast-growing fintech company was experiencing rapid team expansion, leading to an overwhelming number of L2 support tickets for user provisioning and access requests. Manual processes took 3-5 days per request, creating bottlenecks and security risks from temporary overprivileged access.
We implemented end-to-end automation for user provisioning, integrating their HRIS (BambooHR) with their identity provider (Okta) and downstream systems. The solution included automatic role-based access control (RBAC) assignment, self-service access requests with approval workflows, and automated quarterly access reviews.
The project took 8 weeks from audit to full deployment: Week 1-2: Discovery & current state mapping Week 3-4: Design RBAC model and approval workflows Week 5-6: Build integrations and automation scripts Week 7-8: Testing, documentation, and knowledge transfer Technologies used: Okta Workflows, BambooHR API, Jira Service Management, AWS Lambda for custom logic.
Within 90 days, the client saw a 58% reduction in L2 support tickets related to provisioning. New employee onboarding time dropped from 3 days to 2 hours for access setup. Security improved with automated de-provisioning and regular access reviews. The IT team reclaimed 20 hours per week to focus on strategic initiatives.
Key Outcomes: